Job brief - Customer Success Manager
We are looking for a Customer Success Manager to join our team in Athens. You will work alongside the Head of Sales to help Seafair strengthen & expand its clientele.
About Seafair
Seafair.io is a tech startup connecting shipping companies with seafarers, a $50B market annually. Our vision is to become the global leader in the maritime crew market, with a strong technology & data edge. We are funded by FJ Labs, a venture fund that has invested in some of the best marketplace startups in the world, like Airbnb, Uber, Flexport and Rigup.
Who we’re looking for
You have expertise in the maritime crew space and want to disrupt legacy processes. You are willing to push yourself to learn new skills and put them into practice right away. You want to be part of an awesome team that will leave its mark in global shipping. If you also value communication and building strong networks, we’d like to meet you.
Responsibilities
Evaluate and analyze customer needs to ensure that we offer world-class quality of service
Drive customer retention and increase share of wallet with existing clients
Define processes to onboard clients
Work closely with product & operations to provide client feedback and improve Seafair's offering
Act as a consultant to help clients innovate and improve crew operations
Work directly with the Head of Sales to design Seafair's expansion's strategy
Requirements
At least 3 years of experience in a high-intensity environment, part of it in the maritime industry
Knowledge of crewing requirements, including certifications/trainings/exams, and all crew-related standards (eg STCW, MLC, ITF)
Proven experience in breaking down complex problems into smaller, actionable parts
Ability to understand and communicate the values of digital products, data & technology
Proven ability to work autonomously and strong willingness to learn quickly
Strong verbal and written communication skills in English, Greek is a plus
Bonus: Experience at a venture-backed startup
What we offer
Competitive salary and employee stock option plan
Be part of a talented, hungry, and expanding team with great growth opportunities
Work for a startup that will disrupt the global shipping industry, backed by world-class investors
A value-driven, energetic and fun culture (yes, some lame jokes are part of it)
A work environment where you are expected to challenge and be challenged every single day
While based in Greece, you get an international experience working with people around the world
Do good: Promote transparency in an opaque market
Please apply here: https://airtable.com/shrCtix7Q8Fd4sqyY